JBL CS6100BG High-Performance Complete 6-Piece Home Theater Speaker System with Brackets (Black Gloss)

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1. David N. says:

   March 9, 2013 at 1:29 am

   The manufacturer commented on the review belowSee comments

   64 of 69 people found the following review helpful

   
   Good luck getting warranty service from JBL, February 29, 2012

   By 

   ravl13 –

   Amazon Verified Purchase(What’s this?)

   This review is from: JBL CS6100BG High-Performance Complete 6-Piece Home Theater Speaker System with Brackets (Black Gloss) (Electronics)

   So, I set up the speakers and everything, and for the first week everything worked fine.

   Then the subwoofer broke, refusing to power on. Called up JBL customer service, which is an Indian call center, and asked for an address where I could get the subwoofer fixed under warranty. They gave me a company name and address. I looked them up afterwards, they’re not there anymore or out of business.

   I call customer service again. I get two more shops/addresses, which are both 45 minutes away from me. Both of them say they don’t service JBL products anymore when I call them. I asked one of them “Why does nobody take JBL warranty work?”

   “They don’t pay us. They owe me a lot of money, but have never paid for my work, so I stopped”. Furthermore, both of the shops said they had stopped doing JBL work for over a year. That’s some up-to-date data JBL keeps.

   JBL is too cheap to pay for repairs to their defective products, and as the customer, you will suffer when your product breaks under the warranty time. I called up JBL support again, saying “Look, there’s no service centers within reasonable distance to me. Can I just take it to a shop and send you the bill for a refund?” The reply was no, and it was pointed out that since it was less than 30 days of purchase, I could send it back to Amazon for a replacement, which is what I wound up doing (Thanks, Amazon!). Before hanging up though, I asked “But what happens if the speakers break in the future? Can I get it repaired somewhere and get refunded the cost then?” The response was just “There will be a service center in your area in the future.” Yeah, right.

   Why do I have zero confidence that they will try and get a service center in the area? The guy didn’t even ask what “service centers” I had called and wasn’t able to get service for, and when I even told him that he should tell HQ to update their database that these 3 shops don’t work for JBL anymore, he was clearly disinterested and didn’t record the names/addresses I was giving him.

   Buy at your own risk from JBL. They’re not getting any future business from me. They don’t know the meaning of the phrase “product support”.

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2. Kelly says:

   March 9, 2013 at 1:30 am

   
   
   
   
   
   

   

   The manufacturer commented on this review(What’s this?)

   Posted on

   Mar 8, 2012 2:28:00 PM PST

   Christopher Angelillo says:

   

   Hi ravl13.

   I want to thank you for your business and sincerely apologize for what seem’s like was a very poor customer service experience for you. JBL does strive to provide excellent customer service and this should not be the norm. If you wouldn’t mind reaching out to me I would like to get some further details from you on what transpired so we can work to correct an issue like this from happening again. My email is chris.angelillo@harman.com.

   I do hope that you are enjoying the sound from the replacement unit you were sent from Amazon. The CS6100BG speaker system is a great sounding speaker system.

   Thank you, again, for your business.

    
3. Anonymous says:

   March 9, 2013 at 2:09 am

    
4. Anonymous says:

   March 9, 2013 at 2:54 am

   43 of 45 people found the following review helpful

   
   Good speaker system at affordable price, June 2, 2008

   By 

   David N. (Sunny California) –

   Amazon Verified Purchase(What’s this?)

   This review is from: JBL CS6100BG High-Performance Complete 6-Piece Home Theater Speaker System with Brackets (Black Gloss) (Electronics)

   I purchased the JBL CS6100BG Home Theater Speaker System for my bedroom. Overall, I’ve been really impressed with the quality of sound. The subwoofer packs a powerful punch. Installing the wall brackets for the rear channel speakers was really simple. It took me about 15 minutes. This system comes with fixed and adjustable brackets for the rear channel speakers. I used the adjustable brackets. It also comes with a wall bracket for the center channel speaker. One thing the product description doesn’t say is that this system does include speaker wire for all 5 speakers and a 15′ subwoofer cable. The speaker wire is black #18 gauge with polarity coding. The only negative thing about this system, which really isn’t that big of a deal, is that it doesn’t include wood screws needed to mount the speaker brackets. I highly recommend this system for a bedroom or a small to medium sized living/family room. For a large room, I would go with bigger speakers.

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5. Anonymous says:

   March 9, 2013 at 2:56 am

   70 of 77 people found the following review helpful

   
   Great sound, great value, August 15, 2008

   By 

   Kelly (Orange County) –

   This review is from: JBL CS6100BG High-Performance Complete 6-Piece Home Theater Speaker System with Brackets (Black Gloss) (Electronics)

   A few weeks back, I decided it was time to replace my 12 year old Sony TV and 17 year old “stereo” system with its two cheap speakers.

   End result, after lots of research, was the purchase of the following, all from Amazon.
   - Samsung LN40A650 LCD TV
   - Onkyo TX-SR606
   - JBL CS6100 6-Piece Home Cinema Speaker Package
   - Logitech Harmony 550 Universal Remote

   Also connected are;
   - Scientific Atlanta cable set top box from Time Warner
   - Sony SLV-D300P DVD/VCR which is 2-3 years old
   - Nintendo Game Cube

   Installation was in a 20′x30′ room.

   My goals were to have a high quality TV with decent sound, and keep the entire cost under $2500 if at all possible. Goal achieved, even with the purchase of the incidentals; some speaker wire, banana clips for speaker cables, an optical digital audio, cable, etc.

   - Speakers… even if you go to all of the places you can visit to hear speakers, you have no idea how they will actually sound in your own environment. And, speakers are an object thing. My concerns here were that the only review I could find on the audiophile web sites was for the smaller CS480 speakers. the CD480s have a single woofer and tweeter in satellites vs. the dual woofers in the CS6100 package. The reviews of the CD480s indicated that they were a bit bright, a bit lacking in mid-range under some conditions. I don’t find that to be the case with the CS6100s, maybe because of the dual woofers. Having all the mounting hardware in the box is a real plus, and they give you two choices of mounts, fixed and swivel. Enough high quality speaker wire in the box for a medium sized room. Sub-woofer speaker cable included. A nice, classy look as well..

   The opening sequence from Top Gun (with the windows closed and the wife gone)was the first test. No disappointment here. Next, a bit of Opera. Again, they performned well. Country and classical music, movies with dialogue… these do a very nice job and compare VERY well with speakers which cost twice as much.

   A definite “I’d buy again”.

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